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Customer Service Officer
This job has expired, and cannot be applied for.
- Posted By: Manpower UK Ltd - Sunderland
-
Address:
- 44 Fawcett Street
- Sunderland
- SR1 1RS
- Contact: 0191 567 6959
- Date Posted: 6th Nov 2008
- Salary: £11000.0 - £16000.0 per annum
- Location: Durham
- Reference Code: 191577
- Views Since Posting: 166
- Full Description:
You'll meet and greet customers in your branch, dealing with their queries and concerns and providing the help they need. You will either offer the appropriate product or service yourself, or introduce the customer to a colleague who'll be able to advise them further. With a view to both generating sales leads and ensuring world-class customer service, you'll also contact customers to discuss their precise needs and arrange appointments, while also liaising with colleagues and business partners for assistance when you need it. Essentially, you will: Be the first point of contact for customers in the branch Pursue potential sales leads Update both customer files and your diary after each action Action postal/fax/e-mail correspondence where necessary
Based in a branch, you'll the first point of contact for customers, helping them find the products and services which are right for them, as well as maintaining good relationships to encourage future sales.
Customer service, admin, customer recovery, problem solving - this role is 21 hours pro rata
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