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BT Inbound Customer Sales Advisor

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  • Posted By: Manpower UK c/o BT
  • Address:
    • c/o BT Call Centre
    • Gosforth Business Park, Salters Lane
    • Newcastle Upon Tyne
    • NE12 8ET
  • Contact: 0191 2211440
  • Date Posted: 2nd Dec 2008
  • Salary: £6.75 per hour
  • Location: Newcastle
  • Reference Code: 191646
  • Views Since Posting: 93
  • Full Description:

    Newcastle
    Newcastle Upon Tyne
    36 hours per week
    Mon-Sat 0800-2100, 2in3 Sat
    Full time training
    £6.75 per hour plus an uncapped sales bonus
    Start date 12/11/2008

    Manpower has excellent opportunities to join BT's inbound sales team in there vibrant contact centre.
    Whether you already work in a contact centre environment or simply want a new challenge we have the career progression you're looking for. At Manpower we are able to offer the right individual an excellent earning opportunity with uncapped bonus.
    Working on behalf of BT you can be sure that the customers already know and trust the brand. It would be your job to build on that customer relationship and use your good listening skills and persuasive personality to solve customer needs whilst achieving sales revenue targets.

    We will provide all the support and training you need along with a competitive basic rate of pay, bonus & benefits package.

    Call us now on 0191 2211440 or email your CV to bt.recruitment@manpower.co.uk


    The Job Holder will have the following profile:

    Personal Capabilities.

    Trustworthy - Passionate about quality pro-actively ensures that they are up to date on products, procedures and Consumer Marketing direction. Commits to actions and delivers to time. Provides accurate and insightful feedback to improve the customer experience.

    Helpful - Actively listens and questions to respond enthusiastically to customers stated and un-stated needs. Shares best practice with colleagues to ensure group achievement. Is quick to step in and self-manage in manager's absence.

    Inspiring - Vocal about success. Visibly energetic and enthusiastic about BT's products and services. Influences others positively to improve group performance.

    Straightforward - Clear, well-enunciated verbal communication tailored to customer needs.


    Ideal candidate skills
    -12 months experience of working in a customer facing role
    -Has worked in fast paced environment
    -Proven track record in working in a Contact Centre / Call Centre
    Worked towards sales targets

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