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Duty Manager - Stockton-on-TeesView Job details:
| Posted by: | Total Fitness |
| View all jobs from Total Fitness | |
| Address: | Wilmslow Way Handforth Dean Wilmslow SK9 3PE |
| Contact Details: | 0161 440 2637 |
| Date Posted | 27th Aug 2008 |
| Reference Code: | DM - TEES |
| View Since Posting: | 132 |
| Salary: | Competitive Salary Offered + Exc Benefit... |
| Vacancy Location: | Stockton-on-Tees TS17 7BN |
| Full Description: | |
| We require a responsible and professional individual with management experience to bring a sales focus to the club. Operational experience and customer service skills are also an essential requirement. As a leader and coach to their staff, applicants must also have the enthusiasm and commitment to guarantee their future development. Working at Total Fitness provides you with the opportunity to work in a friendly and dynamic environment whilst developing your career within the fitness industry. You will work alongside other fitness professionals in delivering the exceptional customer service that our members have come to expect at Total Fitness. As one of the largest and fastest growing health and fitness chains, Total Fitness has numerous positions throughout the UK and Ireland. Wherever possible we always try to recruit internally and many of our staff have progressed to managerial roles. Therefore, if you are a committed and dedicated employee, Total Fitness offers you a fantastic opportunity to progress your career within a fast growing company. Once you join the Total Fitness team you will be entitled to the following: - • Training and facilities that will enable you to advance as far as your talent and determination will take you, regardless of age, handicap, marital status, national origin, race, religion and sex. • Competitive rates of pay • An effective two-way communication between Total Fitness and you at all times. • Free membership for you and half price memberships for partners, family members or friends • Free Parking Job Purpose • To support the Club Manager by assisting in the supervision of all departments • To assist the Club Manager in the basic day to day operations of the Club • To provide cover for the Club Manager during their absence. • To gain experience and sufficient training to develop as a Club Manager. Person Specification The position of Duty Manager at Total Fitness is a critical one to the smooth and efficient running of the Club. The Duty Manager has the responsibility of being at the sharp end of the business, dealing with members and staff on a daily basis. A Duty Manager must be a calming and authoritative figure for staff and members. They must instil confidence in staff and members by making themselves aware of all the issues that relate to the successful operation of the Club on a day-to-day basis. The ideal candidate must be a team player with excellent interpersonal skills, and a high level of enthusiasm and commitment. They will be dynamic, adaptable, able to communicate effectively at all levels and will endeavour to lead by example in terms of their job performance and overall conduct. A relevant sport / exercise / management related qualification is desirable. Duties and Responsibilities • To ensure that high standards of cleanliness and maintenance within the facility and external areas prevail at all times. • To ensure the effective operation of all mechanical and electrical equipment and the maintenance of required standards of heating and water purification. • To supervise staff under their control, allocate daily tasks and be responsible for their efficient, effective and safe performance. • To be responsible for the good behaviour, discipline and safety of staff at all times under the direction of the Club Manager. • To assist the Club Manager in the management of the sales team and process, including driving sales performance and activity. • To assist the Club Manager in the supervision, training and organisation of the staff. • To be competent in using Centric and Centric reports, and act accordingly in response to these reports. • To assist in the administration of personnel issues and ensure that all personnel documentation is kept in order and treated as confidential. • To ensure that all staff, members and company issues are dealt with in a professional manner and in strictest confidence. • To ensure the safe keeping of all equipment and stock stored at the Club. • To act as a key holder and be on call for emergencies. • To undertake reception, gym floor, poolside and locker room duties during busy periods, sickness, absence and emergencies. • To ensure that any operational problems that affect service to our members are actioned at the first available opportunity. If they cannot be rectified the Club Manager must be informed immediately. • To ensure that all customer comments are dealt with immediately and passed on to the Club Manager as required. • To report any accidents, incidents, dangerous occurrences or threats to the health and safety of staff and members immediately following the procedures laid down by the Company. • To have good product knowledge of the leisure industry. |
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