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Customer Service Officer
This job has expired, and cannot be applied for.
- Posted By: Manpower UK Ltd - Sunderland
- Address:
- Contact: 0191 567 6959
- Date Posted: 15th Oct 2008
- Salary: Salary from £11,750 - £16,050 pro rata
- Location: Middlesbrough
- Reference Code:
- Views Since Posting: 87
- Full Description:
Location - Middlesbrough
Salary 11750 to 16050
To provide face-to-face transactional banking service within the branch providing world class service and generating sales and referrals.
Activities
· Be the first point of contact for customers in the branch in order to deal with and action either a range of general banking/account enquiries/concerns and/or specific service/product enquiries
· Follow security protocol to identify customer · Identify where the Bank can help the customer (and directing them on to the appropriate service area when they cannot assist)
· Pursue potential sales leads
· Contact customers to discuss opportunities to help them and arrange appointments
· Update customer file and/or diary system after each action
· Action postal/fax/e-mail correspondence where necessary
· Prepare batches of work for processing off-site
· Liase with and/or refer calls to other internal departments/external parties where necessary
· Where appropriate – balance cash at end of day
Deliverables
· Sales Lead Generation rates (either from live leads or system prompts)
· To log/deal with set number of customer concerns weekly
· To balance daily (for those involved in cashiering duties)
· Adherence to compliance procedures
· Where appropriate - to book a set number of appointments
The RBS Group is recognised as having one of the most innovative and flexible reward programmes in the financial services sector.
· Salary from £11,750 - £16,050 pro rata
· Quarterly bonus of up to £800
· 25 days holiday and in addition you would receive a further 8 Bank Holidays.Hours
· Saturday working will be required
· Branches are open between 09:00 – 16:30, Monday – Friday
· A selection of branches are open Saturdays 09:00 – 15:30
· Your actual working hours will be discussed at interview
Contact Matthew Ord At Manpower on 01642 245951 or send updated and relevent C.V's to matthew.ord@manpower.co.uk
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