Face2Face Contact Limited
Formed in 2006 as a result of a management buy out of the Field Services department of a leading European Credit Management organisation, our operational delivery and general industry experience is extensive. We pride ourselves on values based on treating our stakeholders with respect, integrity and absolute professionalism at all times.
Our service offering is always seen as an extension of our clients' service and as such we strive to match all of clients' own visions and values throughout the customer journey and experience.
With our ethos of 'Think big, be personal' we achieve exceptional levels of performance and focus on what is important, our ultimate aim is to become the partner of choice across all sectors of business.
We know that speed, accuracy, security and quality of data are of paramount importance and using our bespoke system we are able to quickly innovate on and adapt our systems and visit criteria to suit the ever evolving needs of our clients.
Our commitment to quality of service and the health and wellbeing of our employees is supported by our ISO accreditations and quality management procedures.
Our people are our greatest asset and we strongly believe that we have the management, operational teams and field agency staff to deliver 'best in class' service. Our staff, having undergone a robust recruitment process, are trained in all elements of our management systems, clients' codes of conduct and the legal and regulatory requirements of our work, which ensures we deliver an effective and professional service.